Shipping policy

6. Packaging & Care

We take great care in packaging our gift boxes. Some products may be perishable. Customers are responsible for following any storage instructions provided to maintain product quality.

7. Shipping & Delivery

At Good Neighbours, we hand-pack every order with care and aim to deliver your locally made gift boxes as quickly and reliably as possible.

7.1 Delivery Areas

We currently deliver:

• Across the Gold Coast and surrounding regions (local delivery service), and

• Along the Australian Eastern Seaboard, including major cities and towns in Queensland, New South Wales, and Victoria, via our trusted courier partners.

Please ensure you provide an accurate delivery address and contact details at checkout. We cannot accept responsibility for delays or non-delivery caused by incorrect or incomplete information.

7.2 Delivery Timeframes

• Gold Coast deliveries: Usually delivered within 1–3 business days of dispatch.

• Same-day delivery: Available for Gold Coast orders placed before 10 am on business  days.

• Eastern Seaboard deliveries: Usually arrive within 3–7 business days, depending on location and courier schedules.

During peak periods (such as Christmas, Mother’s Day, or Valentine’s Day), delivery times may be longer due to high demand. We recommend placing your order early to ensure timely arrival.

7.3 Dispatch & Tracking

Once your order is processed, you’ll receive an email confirmation with dispatch details. Where tracking is available, we’ll include the tracking number and carrier link so you can monitor your delivery.

7.4 Delivery Conditions

If the recipient is not available at the time of delivery, the courier may:

• Leave the parcel in a safe location, or

• Leave a collection card with instructions for redelivery or pick-up.

Good Neighbours cannot be held responsible for parcels left unattended or stolen after confirmed delivery.

7.5 Delays & Non-Delivery

We always aim to meet our estimated delivery timeframes; however, unexpected delays can occur due to courier issues, extreme weather, or other factors beyond our control.

If your delivery is significantly delayed, please contact us at hello@goodneighbours.net.au, and we’ll investigate immediately.

If we’re unable to deliver your order within a reasonable timeframe, or cannot supply the products you ordered, you may be entitled to a refund under our Returns & Refunds Policy.

7.6 Bulk & Corporate Orders

For larger or corporate orders, delivery dates will be arranged in advance. We recommend allowing at least 7–10 business days before your event or gifting date to ensure all boxes arrive on time.